We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into The Fillmore, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Select artists and shows will require these same entry protocols BEFORE October 4th. Please check the event details page of your upcoming show for more information.

Please note that requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.


What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Will I have to wear a mask?

Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.

What are the Box Office Hours?

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at The Fillmore New Orleans will be open on-day-of-show only.  If you’d like to purchase tickets, please visit us at  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at for more information.  We look forward to seeing you at our next show at The Fillmore.

How do I find out about Premium Seating opportunities at the Fillmore New Orleans?

The Fillmore New Orleans has some of the best ways to view a show in the city! We’ve got you covered! For VIP ticket or upgraded seating inquires, click here.

How do I buy tickets to upcoming concerts?

You can visit our website, or as well as purchase tickets in person at the Fillmore box office, located at 6 Canal St. on the second floor of the venue.

My tickets are at will call, what do I need to bring to pick them up?

All guests picking up tickets at Will Call must show two forms of identification (Photo ID and the credit card used to purchase the tickets) and their ticket confirmation number.

The show I had tickets to was just cancelled - how do I get my money back?

If a show is cancelled due to unforeseen circumstances (artist illness for example), you will be refunded the entire amount (services fees included) of your ticket price via the point of purchase. If you purchased a ticket online - your credit card will automatically be refunded (if the show is not rescheduled for a later date). You can always also call 800-745-3000 to speak to a Ticketmaster representative regarding your refund or come down to our Box Office to inquire in person.

May I bring my children?

Children of all ages are welcome (with an admission ticket) at family-oriented concerts and performances. Appropriate adult supervision may be required.

For any concerts and performances that may not be suitable for young children, venue management reserves the right to refuse admission for any reason, including concerns about safety.

Children of any age may NOT attend a "18 " or "21 " concert or performance.

Are there items I cannot bring to the venue?

Pets, alcohol, drugs, laser pointers, skates, wallet chains, spiked jewelry or belts, banners, backpacks, flyers, glow sticks, beach balls, Frisbees, or fireworks of any kind to any show. Purses and bags will be searched upon entry.

See our list of restricted items.

What kind of food will you serve?

Click here to view our menu!

Where is The Fillmore Located?

We are located on the second floor of the Harrah’s New Orleans Casino. The physical address is 6 N Canal St, New Orleans, LA 70130. Guests can enter The Fillmore from the entrance located on Canal Street directly before the Harrah’s New Orleans Casino Valet entrance. All guests under the age of 21, must enter and exit this entrance. Guests 21 can also enter The Fillmore through Harrah’s New Orleans Casino via Masquerade Lounge, located in the center of the Casino. When leaving the show, Guests may exit out through the casino or to Canal St through The Fillmore’s main entrance.

Getting to The Fillmore

Fear not - whether you prefer Uber (like us), the street car, or driving yourself - we have you covered. Please click here for all transportation information.

Fillmore New Orleans Directions

From I-10 East/West

�        Take Exit 234B to Poydras St

�        Take Poydras St. to S. Peters St.

�        Take Left onto S. Peters St.

�        Take S. Peters St. to Canal St.

�        Take Right onto Canal St.

�        End at 6 Canal St.


From 90 East

�        Take Exit 11A toward Tchoupitoulas St.

�        Continue onto Calliope St.

�        Turn Left onto S. Peters St.

�        Turn Right onto Canal St.

�        End at 6 Canal St.


From 90 West

�        Take Exit 11 toward Tchoupitoulas St./S. Peters St.

�        Merge onto Calliope St.

�        Turn Left onto S. Peters St.

�        Take S. Peters St. to Canal St.

�        Take Right onto Canal St.

�        End at 6 Canal St.


Introducing a new parking option!

ParkWiz gives you the option of prepaying for your parking spot at participating parking garages new our venue! You can upgrade for ParkWiz when you buy your ticket or at this link here.


Harrah’s Casino Parking Garages are located at:


501 Convention Center Boulevard, Daily

601 Convention Center Boulevard, Friday - Sunday


Guest Rates: 

Weekdays $9 for 6 hours*

Weekends $14 for 6 hours*


*Please check in with Box Office, upon arrival, or with Guest Services to receive a validation sticker.


Play 30 Park Free: Harrah’s New Orleans offers 24 hours of complimentary parking in their self-parking garages located on Convention Center Boulevard when you play for 30 minutes using your Caesars Rewards Card.  Parking is based on availability and you must be 21 or older to enter the casino and gamble.   Learn more about the Caesars Rewards program and sign-up online at

ADA Details

The Fillmore New Orleans offers ADA seating and additional accommodations (as needed) for those with disabilities. To inquire in advance, please contact the box office directly for further details. To inquire on-site/upon arrival, please arrive as early as possible to speak to a Guest Services or Box Office representative for further assistance. There is ADA accessibility to The Fillmore located at the Fillmore entrance at 6 Canal St, New Orleans, LA 70130 or from inside Harrah’s Casino. Please see a Harrah’s host for direction to the elevator inside the casino.

What is the Fast Lane Ticket?

The Fast Lane Ticket allows you entrance to the venue prior to the general public. Please note Fast Lane tickets do not grant access to The Fillmore New Orleans VIP Club/VIP Private Bar/VIP Private Bathrooms. The Fast Lane Tickets are also NOT a ticket to a show - they are considered an amenity. Patrons who attempt to enter shows with just a Fast Lane ticket will not be allowed into the show without an actual event ticket. The Fast Lane ticket is available on a show by show basis.

Can I bring my camera? Can I video tape the show? Can I bring my audio equipment?

It depends on each individual artist or performer's policies. Usually, small point-and-shoot cameras and cell-phone cameras are allowed. Cameras with lenses on them are considered to be professional-length are not allowed to be brought into the venue, unless artist has given prior approval to individual. Security will ask guests to leave such cameras in their cars. Audio or video recording is also almost never allowed at concerts unless otherwise noted.

Once I come into the venue, can I leave and come back?

We have a No Re-Entry policy. You may exit the venue for air or a cigarette if you exit to our smoking patio. The Fillmore New Orleans’ smoking /outdoor area is located through the west side music hall steps and has limited space. Smokers may be asked to wait on a one in/one out bias for their turn to go outside. Fillmore Premium Seats Members have the ability to re-enter the venue, but first go back through all security processing.

Do you have an ATM?

Yes, we have an ATM in The Fillmore.

How old do you have to be to attend a show?

Unless otherwise noted, most shows are an all ages. All patrons regardless of age must have a ticket to enter the facility. 18 or 21 shows will be noted online and will require valid ID. All Fillmore guests will be asked to provide valid ID, even if they have already been asked by casino staff.

Where is the restroom?

At The Fillmore the public restrooms are located to the left side of the stage down the hall from the Lobby bar and BG's Lounge.

Do you have a dress code?

If you plan to enter through the public entrance, there is no specific dress code, but clothing and shoes are required. Style is totally up to you.

If you are planning to enter through Harrah’s Casino, please note they have their own dress code restrictions separate from The Fillmore New Orleans.


Harrah’s Casino Restrictions:

Any clothing that has words, pictures or terms that may be offensive to other guests

Clothing that is too revealing and does not adequately cover private body parts

Face paint


Shoes are required at all times

Clothing worn for the beach, sleepwear, or exercise/workout may not be permitted.


How can I rent the Fillmore for a private event?

We have multiple spaces and can cater to groups of 25-2,200 for special events. Our event specialists are ready to talk to you and help take your event to the next level. Please contact for more information.

Do you have a lost and found?

If you had so much fun that you lost something during your time with us, please click here.

I want to be to be friends with The Fillmore New Orleans on social media.

We love new friends! We’ve got a massive and active social community on all major platforms! Our accounts are managed by real people who live in New Orleans and work in the building so please feel free to reach out! You can ask questions, stay up to date on our upcoming shows and tell us how excited you are for your favorite bands to play our stage. We do our best to respond to all inquiries, questions, criticism and compliments (and encourage them all) but please keep all postings clean. We respect all of our followers, fans and friends, and ask for the same for us in return. We’re TheFillmoreNOLA on Facebook, Twitter, Instagram.

Who do I contact if I am interested in performing at The Fillmore New Orleans?

For all booking inquiries please contact

What is the ejection policy?

The venue reserves the right, in its sole discretion, to deny entry to, or remove you and your guest from the venue if you or your guest engage in disruptive behavior with no further compensation or liability of any kind to you or your guest (as applicable).

Are there any jobs available at The Fillmore?

If we are hiring, there will be a job posting on Check back periodically for new jobs opportunites!